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Pengurusan khidmat pelanggan : Petua dan teknik

Summary: Aspek-aspek khidmat pelanggan yang berkualiti.

Main Author:	Rahmat Ismail
Published:	Kuala Lumpur: Utusun Publications & Distributions, 2001.
Series:	Siri motivasi dan kecemerlangan Utusan
Subjects:	Consumer satisfaction Customer relations Customer services

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