|
|
|
|
| LEADER |
00795cam a2200217 7i4500 |
| 001 |
0000003323 |
| 005 |
20101029090000.0 |
| 020 |
0 |
0 |
|a 9676111422
|
| 090 |
0 |
0 |
|a M658.812
|b RAH
|
| 100 |
1 |
0 |
|a Rahmat Ismail
|
| 245 |
1 |
0 |
|a Pengurusan khidmat pelanggan :
|b Petua dan teknik
|c Rahmat Ismail.
|
| 260 |
0 |
0 |
|a Kuala Lumpur:
|b Utusun Publications & Distributions,
|c 2001.
|
| 300 |
|
|
|a xv, 152 p.:
|b ills.;
|c 22 cm..
|
| 440 |
0 |
0 |
|a Siri motivasi dan kecemerlangan Utusan
|
| 504 |
0 |
0 |
|a Includes bibliographical references p.150
|
| 520 |
|
|
|a Summary: Aspek-aspek khidmat pelanggan yang berkualiti.
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer services
|
| 999 |
|
|
|a 0000032623
|b Book
|c Open Shelf
|e Resource Center
|
| 999 |
|
|
|a 0000032625
|b Book
|c Microfiche
|e Resource Center
|
