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Customer-focused quality : what to do on Monday morning

Main Author: Hinton, Tom.
Other Authors: Schaeffer, Wini.
Published: Englewood Cliffs, N.J.: Prentice Hall, c1994..
Subjects:
Consumer satisfaction.
Customer services -- > Quality control.
Total quality management.

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Call Number: 628 812 HIN
Accession Item Category Format Status Notes
0000025328 Open Shelf Book AVAILABLE

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