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| LEADER |
00726cam a2200205 7i4500 |
| 001 |
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| 005 |
20060926090000.0 |
| 020 |
0 |
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|a 013189630X :
|
| 050 |
0 |
0 |
|a HF5415.5
|
| 090 |
0 |
0 |
|a 628.812
|b HIN
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| 100 |
0 |
0 |
|a Hinton, Tom.
|
| 245 |
0 |
0 |
|a Customer-focused quality :
|b what to do on Monday morning
|c Tom Hinton, Wini Schaeffer..
|
| 260 |
0 |
0 |
|a Englewood Cliffs, N.J.:
|b Prentice Hall,
|c c1994..
|
| 300 |
|
|
|a xiii, 273 p.:
|b ill.;
|c 24 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 261-263) and index.
|
| 650 |
0 |
0 |
|a Consumer satisfaction.
|
| 650 |
0 |
0 |
|a Customer services --
|x Quality control.
|
| 650 |
0 |
0 |
|a Total quality management.
|
| 700 |
0 |
1 |
|a Schaeffer, Wini.
|
| 999 |
|
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|a 0000025328
|b Book
|c Open Shelf
|e Resource Center
|
