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020 0 0 |a 058224434X  
050 0 0 |a JF1525.T67 
090 0 0 |a 658.562   |b BUL 
100 0 0 |a Bullivant, John R. N.  
245 0 0 |a Benchmarking for continuous improvement in the public sector   |c by John R.N. Bullivant.. 
260 0 0 |a Harlow:   |b Longman Information & Reference,   |c 1994.. 
300 |a xv, 192 p.:   |b ill.;   |c 25 cm.. 
504 0 0 |a Includes bibliographical references (p. 169-175) and index. 
650 0 0 |a Total quality management in government.  
650 0 0 |a Performance standards --   |z Great Britain.  
650 0 0 |a Total quality management in government --   |z Great Britain.  
650 0 0 |a Performance standards.  
650 0 0 |a Benchmarking (Management)  
650 0 0 |a Benchmarking (Management) --   |z Great Britain.  
999 |a 0000028241  |b Book  |c Open Shelf  |e Resource Center