Description: Benchmarking for continuous improvement in the public sector

Main Author:	Bullivant, John R. N.
Published:	Harlow: Longman Information & Reference, 1994..
Subjects:	Total quality management in government. Performance standards -- > Great Britain. Total quality management in government -- > Great Britain. Performance standards. Benchmarking (Management) Benchmarking (Management) -- > Great Britain.

Physical Description:	xv, 192 p.: ill.; 25 cm..
Bibliography:	Includes bibliographical references (p. 169-175) and index.
ISBN:	058224434X