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1

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Managing quality Desmond Bell, Philip McBride, and George Wilson..

by Bell, Desmond.
Published 1994

2

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TQManager : a practical guide for managing in a total quality organization Warren H. Schmidt, Jerome P. Finnigan..

by Schmidt, Warren H.
Published 1993

3

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Pengurusan kualiti menyeluruh John S. Oakland; penterjemah Abdul Rahman Ibrahim.

by Oakland
Published 2007

4

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Perkhidmatan awam : menuju era baru = the civil service : towards a new era: selected speeches of Tan Sri Dato' Seri Ahmad Sarji bin Abdul Hamid, Chief Secretary to the Government,...

by Ahmad Sarji bin Abdul Hamid, Tan Sri Dato' Seri, 1938-
Published 1996

5

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Breakthrough thinking in total quality management Hoffherr Glen D.

by Hoffherr
Published 1994

6

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Pengurusan kualiti menyeluruh Oakland John S.

by Oakland
Published 1995

7

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Menjejak kualiti menjana kecemerlangan Mohd Yusof Hj Othman.

by Mohd Yusof Hj Othman
Published 2000

8

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TQM an integrated approach : Implementing total quality through Japanese 5-S and ISO 9000 Samuel K. Ho.

by Ho
Published 1995

9

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Rethinking TQM and making it work Naceur Jabnoun.

by Jabnoun
Published 1999

10

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The human dimension of quality Brian Thomas.

by Thomas
Published 1995

11

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Customer-focused quality : what to do on Monday morning Tom Hinton, Wini Schaeffer..

by Hinton, Tom.
Published 1994

12

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Total quality management in action Howard S. Gitlow, Shelly J. Gitlow..

by Gitlow, Howard S.
Published 1994

13

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Total quality management Dale H. Besterfield ... [et al.]..

Published 1995

14

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Implementing quality in the public sector Tony Bendell, Louise Boulter & John Kelly..

by Bendell, A.
Published 1994