Description: Total quality management

Other Authors:	Besterfield, Dale H.
Published:	Englewood Cliffs, N.J.: Prentice Hall, c1995..
Subjects:	Total quality management.

Physical Description:	x, 445 p.: ill.; 25 cm..
Bibliography:	Includes bibliographical references (p. 439-440) and index.
ISBN:	0130306517